Effective Date: September 9, 2026
Last Updated: September 9, 2026
This policy applies to purchases made through mobilepromatrix.com and explains when products may be returned, how to request a return or exchange, what costs may apply, and when refunds are issued.
Thank you for shopping with MobileMatrix™. We want you to be satisfied with your online purchase. This Returns and Refunds Policy explains the conditions and process for returns, exchanges, cancellations, and refunds for eligible purchases made through mobilepromatrix.com.
1. Return Period
Most products may be returned within 30 calendar days after the date the carrier confirms delivery.
To qualify for a return, the product must:
We may deny a return or deduct an amount from the refund when a product is incomplete, damaged after delivery, missing original components, or shows signs of use beyond what is reasonably necessary to inspect it.
Return process overview: To return an eligible product, contact us first, wait for return instructions, package the item with all required components, ship it using a trackable service, and keep your tracking information until the return is completed.
2. Starting a Return
Before shipping a product back, contact us at info@mobilepromatrix.com to request return authorization and provide:
If the return is approved, we will provide return instructions and the appropriate return address.
Do not mail returns to our PO Box unless we specifically instruct you to do so. Unauthorized returns or packages mailed to an incorrect address may be refused or delayed.
Products must be shipped within the return period using a trackable shipping service. Please retain your shipping receipt and tracking information until the return is completed.
We recommend using a trackable shipping service and, when appropriate, shipping insurance. MobileMatrix™ is not responsible for return packages that are lost or damaged before we receive them, except where otherwise required by law.
3. Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 calendar days after delivery. Include photographs or video showing the product, packaging, shipping label, and reported problem.
After reviewing the claim, MobileMatrix™ may provide one or more of the following remedies, as appropriate based on the product condition, available inventory, and applicable law:
MobileMatrix™ will pay reasonable return-shipping costs for verified damaged, defective, or incorrect products.
Damage caused by misuse, accidents, improper installation, unauthorized modification, normal wear, or failure to follow product instructions is not considered a delivery defect.
4. Change-of-Mind Returns
If you return an eligible product because you changed your mind, ordered the wrong product, or no longer want it:
MobileMatrix™ does not charge a restocking fee for eligible returns that are complete, unused, undamaged, and returned in their original condition.
5. Nonreturnable Products
Unless required otherwise by law, the following products cannot be returned:
· Clearance products or other products specifically marked “Final Sale” at the time of purchase
Items purchased from a third-party retailer must be returned to that retailer under its return policy.
6. Refunds
We will inspect your return after receiving it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 5–10 business days after inspection. Your bank or card issuer may require additional time to post the refund.
Refund timing may vary depending on the payment processor, card issuer, bank, or digital wallet used for the original purchase.
Refunds generally include the product’s purchase price and applicable sales tax. Original shipping, expedited-delivery charges, gift-wrapping fees, and return-shipping costs are nonrefundable unless:
If the original payment method is no longer available, contact us to discuss the available refund options. We do not issue cash refunds for purchases made using another payment method.
7. Exchanges
To request an exchange for an eligible product, contact info@mobilepromatrix.com within 30 calendar days after the date the carrier confirms delivery.
Exchanges depend on product availability. If the requested replacement is unavailable, we may issue a refund instead. Any difference in price and applicable shipping charges must be paid before the replacement is shipped.
For faster service, we may ask you to return the original product for a refund and place a separate order for the replacement.
8. Order Cancellations
To request an order cancellation, contact us as soon as possible.
We cannot guarantee cancellation after an order enters processing, is packed for shipment, or ships. If the order has already shipped, it must be handled as a return under this policy.
9. Refused and Undeliverable Packages
If an order is returned because it was refused, unclaimed, or sent to an incorrect address supplied by the customer, we may deduct the original shipping charge and return-shipping costs from the refund.
Please verify your shipping address, apartment or suite number, delivery instructions, and contact information before placing an order.
10. Lost or Stolen Packages
If tracking shows that a package was not delivered, contact us so we can investigate with the shipping carrier.
If tracking confirms delivery but you cannot locate the package, please:
MobileMatrix™ will review confirmed-delivery claims individually and may request additional information from you or the carrier. We are not responsible for packages stolen or lost after confirmed delivery, except where otherwise required by law.
11. Manufacturer Warranties
Some products may include a separate manufacturer’s warranty. Warranty coverage is distinct from this return policy and may continue after the 30-day return period.
Warranty claims are subject to the applicable warranty’s terms, exclusions, and procedures. Contact us at info@mobilepromatrix.com for available warranty information.
This policy does not limit any rights or remedies that cannot legally be excluded.
12. Promotions and Bundled Products
If a returned product was purchased as part of a bundle or promotion, all included products and promotional items must be returned. Otherwise, we may deduct the regular value of unreturned items from the refund.
Refunds for discounted items will not exceed the amount actually paid.
13. Abuse of the Return Policy
MobileMatrix™ may reject returns or limit future purchases in cases involving suspected fraud, excessive returns, altered products, counterfeit products, serial-number mismatches, or other abuse of this policy.
Nothing in this section limits rights provided by applicable consumer-protection laws.
14. Contact Us
For return, exchange, or refund assistance, contact:
MobileMatrix™
PO Box 2225
Union City, CA 94587
United States
Email: info@mobilepromatrix.com
Telephone: (469) 200-0005
Website: https://mobilepromatrix.com/
Please contact us before sending a return so we can confirm eligibility and provide the correct return address and instructions.
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