Privacy Policy

Effective Date: [9/9/2026]
Last Updated: [9/9/2026]

MobileMatrix™ (“MobileMatrix,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://mobilepromatrix.com/, purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).

This Privacy Policy applies to personal information we collect through our website, online store, customer accounts, order processing, customer-support communications, marketing communications, and related ecommerce services.

Using the Services means you acknowledge that we collect, use, disclose, and protect personal information as described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Account login information
• Order and purchase information
• Product reviews, messages, and customer-support requests
• Marketing and communication preferences
• Information submitted through forms, promotions, surveys, or giveaways

You may be able to browse the website without creating an account, but certain features, purchases, order history, or support services may require you to provide personal information.

Payment Information

Payments are processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers. Payment providers may collect payment-card details, billing information, and fraud-prevention data according to their own privacy policies.

Please review the privacy policies of our payment providers for more information about how they collect, use, and protect payment information.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• IP address
• Browser and device information
• Operating system
• Pages viewed and links clicked
• Referring website
• Date, time, and duration of visits
• Shopping-cart activity
• Approximate location derived from an IP address
• Cookie identifiers and similar technical information

Information From Other Sources

We may receive information from ecommerce platforms, payment processors, shipping companies, analytics providers, advertising partners, social-media platforms, fraud-prevention services, and other vendors that help us operate our business.

For clarity, the categories of personal information we collect may include identifiers, commercial information, internet or other electronic network activity information, inferences drawn from shopping or browsing activity, and any other information you choose to provide to us. The specific categories collected depend on how you interact with the Services.

We do not seek to collect sensitive personal information unless necessary for a specific purpose permitted by law. If we collect sensitive personal information, we use it only as permitted by applicable law and do not use it to infer characteristics about you.

2. How We Use Personal Information

We may use personal information to:

• Process payments, orders, returns, refunds, and exchanges
• Deliver products and provide order updates
• Create and manage customer accounts
• Respond to questions and provide customer support
• Personalize and improve our website, products, and services
• Maintain website security and prevent fraud
• Analyze website traffic and business performance
• Send promotional emails or text messages when permitted
• Display and measure advertising
• Administer promotions, surveys, and loyalty programs
• Maintain business, tax, and transaction records
• Comply with applicable laws and enforce our agreements
• Protect our rights and the safety of customers and others

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity that occurs under your account. Please use a strong password and notify us promptly if you believe your account has been accessed without authorization.

We may use and disclose order-related information to confirm purchases, process payments, ship products, provide delivery updates, manage returns or exchanges, detect fraud, respond to support requests, and maintain transaction records.

3. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, understand how visitors use the website, prevent fraud, and support advertising.

These technologies may include:

• Essential cookies: Necessary for checkout, account access, security, and basic website functions.
• Analytics cookies: Help us understand website traffic and performance.
• Functional cookies: Remember preferences and improve website features.
• Advertising cookies: May be used to personalize and measure advertisements.

You can manage cookies through your browser settings and, where available, through our Cookie Preferences tool. Blocking certain cookies may affect website functionality.

Where required by law, we obtain consent before using nonessential cookies.

4. How We Disclose Personal Information

We may disclose personal information to:

• Ecommerce and website-hosting providers
• Payment processors
• Shipping and fulfillment providers
• Customer-support platforms
• Email and text-message providers
• Analytics and advertising providers
• IT, cybersecurity, accounting, legal, and professional advisers
• Government authorities when legally required
• Parties involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets

These recipients may use personal information to provide services to us, comply with legal obligations, protect rights and security, or as otherwise permitted by applicable law.

We do not disclose personal information in exchange for money. However, some advertising, analytics, or cross-context behavioral advertising activities may be considered a “sale,” “sharing,” or targeted advertising under certain privacy laws. Where applicable, you may opt out through our “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link.

5. Email and Text Marketing

You may unsubscribe from promotional emails by selecting the unsubscribe link in an email. You may opt out of promotional text messages by replying STOP.

Opting out of marketing will not prevent us from sending nonpromotional communications, such as order confirmations, shipping notices, security alerts, or responses to customer-service requests.

Message and data rates may apply to text messages. Consent to receive marketing text messages is not a condition of purchase.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing support, meeting tax and accounting obligations, resolving disputes, preventing fraud, and complying with legal requirements.

Retention periods vary depending on the type of information and why it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Nevertheless, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account has been compromised.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate personal information
• Request deletion of personal information
• Obtain a portable copy of certain information
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Restrict or limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Receive equal service and pricing without unlawful discrimination for exercising your rights

To submit a request, email info@mobilepromatrix.com or use the contact information in Section 14.

We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.

We will respond to privacy requests within the time required by applicable law. If we need more time to process a request, we will notify you when required.

9. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the rights to know, access, correct, delete, opt out of certain selling or sharing, limit certain uses of sensitive personal information, and appeal where applicable.

During the preceding 12 months, we may have collected the categories of personal information described in Section 1. We collect and use this information for the business and commercial purposes described in Section 2 and may disclose it to the recipients described in Section 4.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may submit applicable access, correction, deletion, limitation, and opt-out requests using the methods in Section 14. If our use of advertising technologies constitutes selling or sharing under California law, you may opt out through the “Your Privacy Choices” link on our website.

We will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

California’s “Shine the Light” law may allow residents to request information concerning certain disclosures of personal information for third parties’ direct-marketing purposes. Requests may be sent to info@mobilepromatrix.com.

If we offer a loyalty program, discount, promotion, or other financial incentive that involves personal information, we will provide any legally required notice explaining the material terms of the program before you participate.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can take appropriate action.

11. Third-Party Websites and Services

Our website may link to third-party websites, applications, social-media services, or payment platforms. Their privacy practices are governed by their own policies. We are not responsible for their content or privacy practices.

12. International Visitors

If you access the Services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States and other locations where we or our service providers operate. Privacy laws in those locations may differ from the laws in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and update the “Last Updated” date. If required by law, we will provide additional notice or obtain consent before material changes take effect.

14. Contact Us

For questions, concerns, privacy requests, or requests to exercise your privacy rights, contact:

MobileMatrix™
PO Box 2225
Union City, CA 94587
United States
Telephone: (469) 200-0005
Email: info@mobilepromatrix.com
Website: https://mobilepromatrix.com/